Who we are

Built around real work on the ground

When work leaves the office, effort can disappear into calls, chats and end-of-day guesses. SmartOnSite was created to make field effort visible, verifiable and easy to manage.

From utilities and telecom to manufacturing and facilities, we help supervisors run the daily cycle — tracking, complaints, expenses and spare parts — without forcing teams into spreadsheet chaos.

  • Zero blind spots on attendance and visits
  • Clear ownership of complaints and follow-ups
  • Transparent expense and inventory movement
Leadership

Promoters behind SmartOnSite

SmartOnSite is built by Nichetech Solutions — led by promoters with decades of product and enterprise technology experience.

Nilesh N. Shah

Nilesh N. Shah

Co-founder & CEO, Nichetech Solutions

Seasoned entrepreneur with four decades across IT strategy and global operations. Nilesh has led technology businesses across the US, UK, Canada and India, and guides SmartOnSite’s vision for verifiable field operations.

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Mahendra Sharma

Mahendra Sharma

Co-founder & CTO, Nichetech Solutions

Computer engineer with 25+ years in technology product leadership. Mahendra drives the product-focused approach behind SmartOnSite and other Nichetech platforms used by businesses at scale.

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How teams use SmartOnSite

A clearer path from site to decision

Every module connects the field day to the management view.

01

Arrive & check in

Geo-verified attendance and presence for onsite engineers.

02

Execute the job

Complaints, customer history and spare parts stay with the visit.

03

Capture cost

Travel and field expenses land in one transparent claim flow.

04

Lead with data

Dashboards and reports replace end-of-day guesswork.

Mission & vision

What drives SmartOnSite

Practical software shaped by how field teams actually operate — not how spreadsheets wish they did.

01

Our Mission

Give every field organisation evidence-based visibility — so hours, visits, costs and outcomes are clear and fair.

02

Our Vision

Become the trusted operating layer for teams that need accountability without slowing work on site.

03

Our Promise

Responsive support, industry-ready setups, and continuous product improvement after go-live.

How we work

Values that shape the product

The same standards we expect from field records — clarity, ownership and continuous improvement.

Accountability

Every visit, hour and claim should be verifiable — for managers and for field staff.

Simplicity

Clean phone and web workflows so teams adopt the app without slowing service delivery.

Partnership

We listen to operators, tune setups to industry needs, and stay available after go-live.

Improvement

Dashboards that help leaders spot gaps early and improve every field cycle.

Trusted By 300+ Companies To Run Their Field Operations.

What we deliver

One platform for the full field cycle

SmartOnSite connects the daily work of engineers with the decisions managers need to make.

Live onsite attendance
Complaint tracking
Expense control
Spare parts inventory
Customer records
Live dashboards
Explore capabilities
Available everywhere Web · Android · iOS
Industry ready Utilities, telecom, HVAC, manufacturing and more
Human support Demo walkthroughs and ongoing guidance
Visit & connect

Based in Ahmedabad

Reach us for demos, implementation questions, or a quick walkthrough of SmartOnSite.

Get started

Ready to see SmartOnSite for your field team?

Book a free demo and walk through live tracking, attendance and inventory with our experts.

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